Returns & Exchanges
Returns and Refunds
Aimer takes great pride in providing you with high quality and worthy expending/s. If you are dissatisfied with a purchase, we will cheerfully exchange it or refund your product prices within 45 calendar days from the date your order shipped from us. We apologize we cannot offer free charges to international addresses. Please allow us kindly inform you that original shipping and handling fees are non-refundable, unless the shipping error made by us. Please read return and exchange policy below carefully, you can always contact us via email customerservice@aimer.com.cn with your further question or product-related questions or issues.
1. All returns must be postmarked no later than 45 calendar days from the date your order shipped from us.
2. All items must be returned in original condition with tags attached, unwashed and unworn, unblemished and undamaged, etc. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable.
3. All purchases must be returned with return form and guarding box via secure freight with tracking number.
4. Please allow the returning address only will be provided after purchaser reached us for return/exchange purpose, and Aimer is not allow that the purchased items are returned directly to the Aimer’s outlet or store without permission from Aimer customer service.
5. Due to the intimate nature and hygienic standards of certain items, the following items are non-refundable and non-returnable: Panties, Hosiery, Swimwear, and Lingerie set that includes a panty, Final Sale Items, and Free Gifts. These items will be kept by us if we have received them without permission, and your payment is going to be non-refundable.
6. Please be noted you are responsible for all shipping and handling costs, as well as duties and/or taxes of returning the merchandise.
7. Please allow there will be delay on return/exchange by no freight working during the public holidays of China which including Chinese New Year, Chinese Tomb-sweeping Day, Chinese Labour Days, National Day of China, and the precise date of coming holiday will be shown as announcment on return and exchange policy at www.aimeronline.com.
8. ‘Refund request’ for immediate case is only to be accepted before the purchased items to be shipped, otherwise, payment will be refunded in normal case.
9. The tracking number and freight service used for return, which are necessary to be sent to Aimer Customer Service via email.
Refunds
Exchanges
How to make a Return or Exchange